Aiden HR — frequently asked questions
33 answers about Pakistani payroll, compliance, attendance devices, pricing and how the agentic AI works.
Which is the best HR and payroll software in Pakistan?
Aiden HR is a Pakistan-first HRMS and payroll platform built specifically for local compliance. FBR income-tax withholding, EOBI, SESSI and PESSI, Workers’ Welfare Fund, provident fund and gratuity are included as versioned data you control.
General
How much does HR software cost in Pakistan?
Aiden HR is priced per employee per month in Pakistani rupees, depending on headcount and the modules you enable. Email sales@aidenhr.com or call +92 300 2031207 for a quote tailored to your team.
General
Is Aiden HR cloud-based or on-premise?
Both. Aiden HR runs as a multi-tenant cloud platform by default, with each company isolated in its own database schema. For larger organisations that must keep employee data inside their own infrastructure — usually a regulatory or board requirement — an on-site deployment is available.
General
Is Aiden HR available in Karachi, Lahore and Islamabad?
Yes. Aiden HR is a cloud platform available anywhere in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, with support in English and Urdu.
General
How long does implementation take?
Most companies go live in weeks, not months: import your people with the wizard, configure leave, attendance and pay rules as data, connect your biometric devices, then run a preview payroll before committing.
General
Can Aiden HR handle multiple branches and companies?
Yes. Aiden supports multi-branch and multi-company structures, with data scoped per branch so a branch manager sees only their own people.
Company & Org Structure
Can we restrict managers to their own branch data?
Yes. Access in Aiden is scoped by role and branch, so a branch manager sees only the employees, attendance and payroll of their own branch.
Roles & Permissions
Can we import our existing employee data?
Yes. The import wizard maps your spreadsheet columns, previews every row and only writes after you confirm — it has been used to load over 1,500 employees in a single run.
Employee Records
Does Aiden HR include an applicant tracking system?
Yes. Aiden includes a full ATS — requisitions, postings, candidate pipeline, interviews and offers — plus a CV bank that de-duplicates candidates by CNIC, email and phone.
Recruitment & ATS
Does onboarding create the employee record automatically?
Yes. When an offer is accepted the candidate converts into a full employee record, carrying documents and details across without re-keying.
Onboarding
Does Aiden calculate final settlement and gratuity?
Yes. Final settlement pulls unpaid salary, leave encashment, loan balances and gratuity into one calculation for approval before payment.
Offboarding & Separation
Is there a mobile app for employees?
Yes. Aiden ships an Android app where employees can mark attendance, apply for leave and download payslips; the AI Operator is deliberately restricted to HR and finance staff only.
Employee Self-Service
Can we track training certificates and their expiry?
Yes. Certificates are uploaded against the employee record and tracked with issue and expiry dates so renewals are visible before they lapse.
Learning & Development
How does Aiden calculate attendance for shift workers?
Aiden materialises a record for every scheduled day, applying the shift, rotation and rest-day rules you configure, then values overtime with your own multipliers before payroll reads it.
Attendance & Time Tracking
Which biometric attendance machines does Aiden support?
Aiden connects to ZKTeco devices over ADMS push and Oculus devices over WebSocket — the readers most widely used in Pakistan — and can also import device logs from disconnected sites.
Biometric Device Management
Can we configure our own leave policy?
Yes. Leave types, accrual frequency, carry-forward caps, encashment and pro-rata rules are all configuration — no code change is needed to match your policy.
Leave Management
Does Aiden support rotating shifts?
Yes. Rotation templates assign shifts across teams and weeks, and attendance materialisation follows the roster so night and rotating shifts are valued correctly.
Roster & Shift Planning
Does Aiden HR handle Pakistani payroll end to end?
Yes. Aiden values attendance and overtime, applies FBR income tax, EOBI and provincial social security, deducts loans and advances, then issues payslips and a bank transfer file — with a preview you approve before anything is committed.
Payroll
Can Aiden run payroll for daily-wage and piece-rate workers?
Yes. Monthly salaried staff, daily wages, piece rates and overtime all run on the same payroll engine, which is why Aiden suits manufacturing and field-force businesses.
Payroll
How does Aiden handle FBR tax slab changes?
Tax years, slab sets and slabs are versioned data you control. When the Finance Act changes rates you add a new version — historical payroll stays exactly as it was computed, and no software release is required.
Income Tax (FBR)
Does Aiden generate EOBI and SESSI challans?
Yes. Aiden computes EOBI and provincial social security contributions during payroll and generates the challans and registers you need for filing.
EOBI & Social Security
How is gratuity calculated in Aiden?
Gratuity accrues against service length using the formula you configure, is held in an append-only ledger, and is paid out through final settlement when an employee leaves.
Provident Fund & Gratuity
Are loan instalments deducted automatically from salary?
Yes. Approved loans create an instalment schedule that payroll deducts each month, and the outstanding balance is derived from instalments the payslips actually took.
Loans & Advances
Can employees submit expense claims from their phone?
Yes. Employees photograph the receipt, attach it to the claim line and submit; duplicate receipts are flagged for the reviewer rather than silently blocked.
Expense Claims
Can Aiden track medical and insurance benefits?
Yes. Benefit plans carry their own eligibility rules and claim workflow, so medical, insurance and allowance benefits are tracked and costed per plan.
Benefits Administration
Are salary revisions effective-dated?
Yes. Every revision carries an effective date and needs approval, so payroll applies it from the right month and the history of what was paid stays intact.
Compensation & Salary Revision
Does Aiden support annual appraisal cycles?
Yes. You define the cycle, the rating scale and the reviewers; goals, self-review and manager review are captured together and stored against the employee record.
Performance Management
Can we ask questions about our HR data in plain English?
Yes. HR Analytics answers natural-language questions from live data and is read-only by design, so exploration can never change a record.
HR Analytics
Does Aiden help with succession planning?
Yes. Critical roles are flagged, potential successors are mapped with a readiness level, and bench strength is reported by department.
Succession & Talent Planning
Can approval routes differ by branch or amount?
Yes. Routes are configuration: you can send a request to different approvers based on role, branch, department or the amount involved, with escalation if nobody acts.
Workflow & Approvals Engine
Can the AI change our HR data on its own?
No. The AI has no private write path. It prepares a draft, your approval workflow routes it, and a person approves before anything changes — with the decision recorded on the audit trail.
AI Operator
Can reports be scheduled and emailed automatically?
Yes. Reports can run on a schedule and arrive by email as PDF or Excel, containing the full filtered data set rather than a truncated preview.
Reports & Compliance Hub
Can Aiden track field staff visits?
Yes. Field staff check in at customer sites with location and photo capture; visits are recorded against a beat plan and roll up into daily reports and target attainment.
Field Force Management